5 articles found
Rakuten isn't just a collection of diverse businesses; it's a living laboratory where its own technologies, especially in AI and cloud-native telecom, are rigorously used and refined by its employees. This 'Rakuten on Rakuten' approach, from internal AI assistants to building a mobile network from scratch, is fundamental to its innovation and its offerings to the world.
Klarna isn't just implementing AI; it's rebuilding its core around it. By championing the internal development and widespread employee use of AI-powered tools for everything from customer service to daily operations, Klarna is 'dogfooding' its way to becoming a uniquely efficient, AI-driven financial technology leader, with lessons that shape both its internal practices and external offerings.
Toast isn't just selling restaurant technology; they're deeply immersed in it. From rigorous internal 'Test Modes' and 'Demo Labs' to high-pressure, real-world simulations, Toast actively utilizes its own platform to refine its POS, KDS, and a full suite of restaurant management tools. This piece explores how this commitment to experiencing their own solutions fuels product development and aims to keep them aligned with the dynamic needs of the hospitality world.
Coinbase doesn't just facilitate access to the cryptoeconomy; it actively builds upon and utilizes its own products, APIs, and infrastructure like the Base L2 network. This post explores how this deep internal engagement shapes its services, from AI innovations to open-sourcing security tools, and examines the inherent complexities and lessons learned when a company 'eats its own crypto dog food.'
How Stripe's deep internal use of its own payment infrastructure fuels its innovation and customer-centric design, and where the boundaries of this approach lie.